At FH Group, we stand behind the quality of our premium automotive protection products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original packaging with all tags attached
  • Unused and in the same condition as received
  • Accompanied by the original receipt or proof of purchase
Important Note: Due to hygiene and safety reasons, custom seat covers with built-in seatbelts and opened universal fit seat covers cannot be returned unless defective. All custom-cut products are final sale.

Return Process

  1. Contact Our Customer Service
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 2 business days.
  3. Package Your Item
    Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return
    Send the package to our facility at:
    FH Group Returns
    4620 Friendship Lane
    San Jose, CA 95113
    USA
    Be sure to include your RAN clearly on the outside of the package.
  5. Receive Your Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days.

Refund Timeline & Method

Refunds will be processed to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after return processing
  • PayPal: 3-5 business days after return processing

Please note that shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping costs for the replacement item.

Exchange Process

If you need a different size or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you prefer an exchange
  3. Specify the replacement product you’d like
  4. We’ll ship your exchange once we receive the original item

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, and in most cases, you won’t need to return the original item.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear FH Group Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product Name: [Product Name] Product SKU: [If available]
Reason for Return/Exchange:
[Please describe why you’re returning or exchanging the item]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Size if applicable] [ ] Store credit

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.

Sincerely,
[Your Name]

International Returns

As we ship globally (excluding select remote areas and parts of Asia), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

Need Help? Our customer service team is here to assist you. Contact us at [email protected] and we’ll be happy to help with your return or exchange.