Shipping Information

At FH Group, we’re committed to getting your premium automotive protection products to you quickly and reliably. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

International Shipping Note: We ship globally, excluding select remote areas and parts of Asia. International customers may experience slightly longer delivery times.

Returns & Exchanges Policy

We stand behind the quality of our premium automotive protection products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original packaging with all tags attached
  • Unused and in the same condition as received
  • Accompanied by the original receipt or proof of purchase

Important Return Restrictions

Due to hygiene and safety reasons, the following products cannot be returned unless defective:

  • Custom seat covers with built-in seatbelts
  • Opened universal fit seat covers
  • All custom-cut products (final sale)

Return Process

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 2 business days.

Step 3: Package Your Item

Securely package the item in its original packaging, including all accessories and documentation.

Step 4: Ship Your Return

Send the package to our facility at:

FH Group Returns
4620 Friendship Lane
San Jose, CA 95113
USA

Be sure to include your RAN clearly on the outside of the package.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days.

Refund Timeline & Method

Refunds will be processed to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after return processing
  • PayPal: 3-5 business days after return processing

Please note that shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping costs for the replacement item.

Exchange Process

If you need a different size or product:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you prefer an exchange
  • Specify the replacement product you’d like
  • We’ll ship your exchange once we receive the original item

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, and in most cases, you won’t need to return the original item.

International Returns

As we ship globally (excluding select remote areas and parts of Asia), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear FH Group Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Product Name]
Product SKU: [If available]

Reason for Return/Exchange: [Please describe why you’re returning or exchanging the item]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Size if applicable]
[ ] Store credit

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Need Help?

Our customer service team is here to assist you. Contact us at [email protected] and we’ll be happy to help with your return or exchange.

Last Updated: December 2024