Last Updated: December 2024
Welcome to FH Group! These Terms and Conditions govern your use of our website seatcoversale.com and all purchases made through our platform. By accessing our site and making purchases, you agree to these terms. Please read them carefully.
1. Website Usage and Access
1.1 Target Audience
FH Group specializes in premium automotive protection products for vehicle owners seeking:
- Custom-fit seat covers for various vehicle configurations (5, 7, 8 seats)
- Advanced safety features including built-in seatbelt compatible covers
- Comprehensive protection solutions (car covers, floor mats, trunk mats)
- Universal fit options for versatile vehicle compatibility
- Bench and split bench seating solutions
1.2 Geographic Availability
We ship globally with the following exceptions:
- Select remote areas worldwide
- Certain parts of Asia
- Regions with shipping restrictions
International customers should review shipping timelines and return policies specific to their location.
2. Products and Services
2.1 Product Categories
- Seat Covers: Front, Rear, Full Set, High Back designs
- Vehicle Protection: Car Covers, Floor Mats, Trunk Mats
- Fit Types: Custom-fit and Universal Fit options
- Seating Configurations: Solid Bench, Split Bench designs
2.2 Product Features
Our automotive protection products are designed with:
- Premium quality materials for durability
- Safety-compliant designs (including built-in seatbelt compatibility)
- Custom and universal fitting options
- Comprehensive vehicle protection solutions
3. Ordering and Payment
3.1 Order Process
- All orders are processed within 1-2 business days after payment confirmation
- Order confirmation will be sent via email
- Customers must provide accurate shipping and contact information
3.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Pricing and Shipping Costs
- All prices are listed in US dollars
- Standard Shipping: $12.95 via DHL or FedEx
- Free Shipping: Available for orders over $50 via EMS
- Customers are responsible for any customs duties or import taxes
4. Shipping and Delivery
4.1 Shipping Timeframes
- Standard Shipping: 10-15 business days after shipment (DHL/FedEx)
- Free Shipping: 15-25 business days after shipment (EMS)
- International orders may experience slightly longer delivery times
4.2 Customer Responsibilities
- Provide accurate shipping address information
- Be available to receive deliveries
- Inspect packages upon delivery for visible damage
- Contact carrier immediately for shipping-related issues
5. Returns and Exchanges
5.1 Return Policy
- 15-day return window from receipt of order
- Items must be in original condition with packaging and tags
- Original receipt or proof of purchase required
- Shipping costs are non-refundable
5.2 Non-Returnable Items
The following items cannot be returned unless defective:
- Custom seat covers with built-in seatbelts
- Opened universal fit seat covers
- All custom-cut products (final sale)
5.3 Return Process
- Contact customer service within 15 days at [email protected]
- Receive Return Authorization Number (RAN)
- Package item securely in original packaging
- Ship to: FH Group Returns, 4620 Friendship Lane, San Jose, CA 95113 USA
- Include RAN clearly on package exterior
5.4 Refund Processing
- Credit Cards: 5-10 business days after return processing
- PayPal: 3-5 business days after return processing
6. Intellectual Property
All content on seatcoversale.com, including:
- Product designs and descriptions
- Website content and graphics
- Brand names and logos
- Photography and product images
are the intellectual property of FH Group and protected by copyright laws. Unauthorized use of any content is strictly prohibited.
7. Limitation of Liability
7.1 Product Usage
FH Group products are designed for automotive protection. Customers are responsible for:
- Proper installation of all products
- Ensuring products do not interfere with vehicle safety systems
- Regular inspection and maintenance of installed products
- Following all manufacturer guidelines and vehicle safety requirements
7.2 Liability Scope
FH Group’s liability is limited to the purchase price of products. We are not liable for:
- Improper installation or use of products
- Consequential damages or incidental expenses
- Shipping delays beyond our reasonable control
- International customs delays or fees
8. Customer Responsibilities
8.1 Account Security
- Maintain confidentiality of account information
- Notify us immediately of unauthorized account activity
- Provide accurate and current contact information
8.2 Product Selection
- Verify product compatibility with your vehicle
- Review product specifications before purchase
- Contact customer service with any fitment questions
8.3 Communication
- Monitor email for order confirmations and shipping updates
- Respond promptly to customer service inquiries
- Provide complete information when requesting returns or exchanges
9. Privacy and Data Protection
FH Group is committed to protecting your privacy. We:
- Collect only necessary information for order processing
- Implement security measures to protect customer data
- Do not sell or share customer information with third parties for marketing purposes
- Comply with applicable data protection regulations
10. Contact Information
FH Group Customer Service
Email: [email protected]
Address: 4620 Friendship Lane, San Jose, CA 95113 USA
Response Time: Within 2 business days
11. Policy Updates
FH Group reserves the right to update these Terms and Conditions at any time. Changes will be:
- Posted on our website with updated effective dates
- Applied to all new orders placed after the update date
- Communicated through website notifications when significant changes occur
Continued use of our website and services constitutes acceptance of updated terms.
Our Commitment to You: At FH Group, we’re dedicated to providing premium automotive protection products and exceptional customer service. We value your trust and are committed to ensuring your complete satisfaction with every purchase.